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t4_troubleshooting [2025/05/26 17:52] – tonyt4_troubleshooting [2025/05/26 17:55] (current) – tony
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     * Update to the high power (-HP) version of the latest Twiddler [[twiddler_firmware|firmware]].\\ \\     * Update to the high power (-HP) version of the latest Twiddler [[twiddler_firmware|firmware]].\\ \\
   - **Problem**: Bluetooth performance low while connected to USB C on host computer. \\ **Solution**: Use an extension cable to locate your external USB dongle away from the USB port on your host. [[t4_troubleshooting#usb_3_port|Click here for more information]]\\ \\   - **Problem**: Bluetooth performance low while connected to USB C on host computer. \\ **Solution**: Use an extension cable to locate your external USB dongle away from the USB port on your host. [[t4_troubleshooting#usb_3_port|Click here for more information]]\\ \\
-  - **Problem**: You can see the Twiddler in the Bluetooth Neighborhood but will not pair; or,\\ you cannot see the Twiddler in the Bluetooth Neighborhood. \\ **Solution**: Host/device encryption keys are out of sync. Remove the Twiddler from the host's Bluetooth table. **THEN**, Erase the Twiddler's Bluetooth pair table by typing the [[t4_specialchords|Erase Bluetooth Pairs]] chord.  You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\+  - **Problem**: You can see the Twiddler in the Bluetooth Neighborhood but will not pair\\ \\ **Solution**: Host/device encryption keys are out of sync. Remove the Twiddler from the host's Bluetooth table. **THEN**, Erase the Twiddler's Bluetooth pair table by typing the [[t4_specialchords|Erase Bluetooth Pairs]] chord.  You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\
   - **Problem**: You can pair the Twiddler in the Bluetooth Neighborhood but get a "Driver Error" once paired. Twiddler works fine if connected via USB. {{ https://tgimages.s3.amazonaws.com/twiddler/wiki/T4_BTDriverError.png }}\\ **Solution**:    - **Problem**: You can pair the Twiddler in the Bluetooth Neighborhood but get a "Driver Error" once paired. Twiddler works fine if connected via USB. {{ https://tgimages.s3.amazonaws.com/twiddler/wiki/T4_BTDriverError.png }}\\ **Solution**: 
     * Remove the Twiddler from your host's Bluetooth List.      * Remove the Twiddler from your host's Bluetooth List. 
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     * You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\     * You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\
   - **Problem**: Twiddler does not pair with your host and does not even show up in the host's Bluetooth Neighborhood .\\ **Solution**: The host does not support BLE 4.2. Install a Bluetooth device that supports BLE 4.2 like the LM506. https://www.tekgear.com/lm506.html  \\ \\   - **Problem**: Twiddler does not pair with your host and does not even show up in the host's Bluetooth Neighborhood .\\ **Solution**: The host does not support BLE 4.2. Install a Bluetooth device that supports BLE 4.2 like the LM506. https://www.tekgear.com/lm506.html  \\ \\
-  - **Problem**: Bluetooth connection is intermittent or will not pair \\ **Solution**:  
-    * Remove the Twiddler from your host's Bluetooth List.  
-    * Ensure battery is charged.  
-    * Enter bootloader mode while unplugged from USB (sleep, then hold T14 while waking the device by tapping T0).  
-    * Let the device time out and go to sleep (about 1 minute).  
-    * Wake the device.  
-    * Reset the Bluetooth pairs T14F4R. 
  
  
t4_troubleshooting.1748281940.txt.gz · Last modified: by tony

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