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--- t4_troubleshooting [2025/02/06 17:32] – [Bluetooth] tony
+++ t4_troubleshooting [2025/05/26 17:55] (current) – tony
@@ Line 15: / Line 15: @@
   - **Problem**: Bluetooth performance low. \\ **Solution**:  RF performance is not guaranteed due to the variability of RF interference in each user's environment. Also, the performance of Bluetooth radios and antennas of host systems are also variable. If you are noticing a degradation of the Bluetooth performance try the following:
+    * Establish a clear line of site between the Twiddler and your host's Bluetooth Antenna.\\  PC Cases are excellent shields.
     * Charge the battery of the Twiddler.
     * Move to a known "clean" RF environment and see if that solves the issue.
     * Try an external Bluetooth module if your host has an internal Bluetooth Module.
-    * Get closer to the Host's Bluetooth Radio.\\ \\
+    * Get closer to the Host's Bluetooth Radio.
+    * Update to the high power (-HP) version of the latest Twiddler [[twiddler_firmware|firmware]].\\ \\
   - **Problem**: Bluetooth performance low while connected to USB C on host computer. \\ **Solution**: Use an extension cable to locate your external USB dongle away from the USB port on your host. [[t4_troubleshooting#usb_3_port|Click here for more information]]\\ \\
-  - **Problem**: You can see the Twiddler in the Bluetooth Neighborhood but will not pair.\\ **Solution**: Erase the Twiddler's Bluetooth pair table by typing T14F4R.  You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\
+  - **Problem**: You can see the Twiddler in the Bluetooth Neighborhood but will not pair\\ \\ **Solution**: Host/device encryption keys are out of sync. Remove the Twiddler from the host's Bluetooth table. **THEN**, Erase the Twiddler's Bluetooth pair table by typing the [[t4_specialchords|Erase Bluetooth Pairs]] chord.  You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\
-  - **Problem**: You can pair the Twiddler in the Bluetooth Neighborhood but get a "Driver Error" once paired. Twiddler works fine if connected via USB. {{ https://tgimages.s3.amazonaws.com/twiddler/wiki/T4_BTDriverError.png }}\\ **Solution**: 1) Remove the Twiddler from your host's Bluetooth List. 2) Reset Twiddler's Bluetooth pair table by typing T14F4R.  You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\
+  - **Problem**: You can pair the Twiddler in the Bluetooth Neighborhood but get a "Driver Error" once paired. Twiddler works fine if connected via USB. {{ https://tgimages.s3.amazonaws.com/twiddler/wiki/T4_BTDriverError.png }}\\ **Solution**:
+    * Remove the Twiddler from your host's Bluetooth List.
+    * Reset Twiddler's Bluetooth pair table by typing the [[t4_specialchords|Erase Bluetooth Pairs]] chord.
+    * You will also need to re-pair the Twiddler with any other device you have paired with in the past. \\ \\
   - **Problem**: Twiddler does not pair with your host and does not even show up in the host's Bluetooth Neighborhood .\\ **Solution**: The host does not support BLE 4.2. Install a Bluetooth device that supports BLE 4.2 like the LM506. https://www.tekgear.com/lm506.html  \\ \\
-  - **Problem**: Bluetooth connection is intermittent or will not pair \\ **Solution**: 1) Remove the Twiddler from your host's Bluetooth List. 2)Ensure battery is charged. 3) Enter bootloader mode while unplugged from USB (sleep, then hold T14 while waking the device by tapping T0). 4) Let the device time out and go to sleep (about 1 minute). 5) Wake the device. 6) Reset the Bluetooth pairs T14F4R.

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